DP World is committed to protecting and respecting personal data that it handles in connection with the services it provides to its users.
DP World Australia is bound by the Privacy Act 1988 (Cth), that sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the DP World Australia website that can be viewed without providing personal information. However for access to future DP World Australia customer support features, you are required to submit personally identifiable information. This may include but is not limited to providing a unique username and password, or sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. DP World Australia takes reasonable steps to ensure that these companies are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the website, we expressively collect the following non-personally identifiable information, including but not limited to: browser type, version and language, operating system, pages viewed while browsing the website, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic and trends and delivering personalised content to you while you are at this website.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing your personal information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. DP World Australia reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Attn: The Privacy Officer
DP World Australia
Level 40, MLC Centre
19 Martin Place Sydney NSW 2000
+61 (0)2 9270 8800
If you are not satisfied with our response, you may escalate your concern by contacting the Office of the Australian Information Commissioner
Telephone: 1300 363 992