Frequently Asked Questions

Frequently Asked Questions

Office Hours: Monday to Saturday from 8:30 a.m. to 10:00 p.m.

(35) 238 9021 | (35) 238 9022

1) Units with Financial Hold in cars and containers.

  • Check in the Tracking module of the portal if the unit has a financial hold. http://portal.puertocentral.cl
  • If you already pay, you must wait 90 min.
  • If you have credit, call (35) 238 9021 | (35) 238 9022 to request to review the case and lift Hold.
  • If you do not have credit and more than 90 minutes have passed, send the payment to the contact box contacto.sanantonio@dpworld.com, Call (35) 238 9021 | (35) 238 9022 for billing to release the Hold.
  • If you do not have a document to pay, send an email to billing cl.sai_facturacion@dpworld.com
  • If you do not have a document to pay and have requested it more than 90 minutes ago, call (35) 238 9021 | (35) 238 9022
  • If Hold was loaded incorrectly, send mail to contacto.sanantonio@dpworld.com
 

2) Units with documentary Hold in cars and containers.

  • Check the Tracking module of the portal http://portal.puertocentral.cl if the unit has a documentary hold.
  • If you have hold and have not sent documents, send documents to the import box cl.sai_importaciones@dpworld.com
  • If you have hold and sent mail with documents more than 90 min ago. (35) 238 9021 | (35) 238 9022

 

3) SAG / AFORO dispatch and inspection sequence.

  • Review the sequence and inspection schedule on the website https://www.dpworldsanantonio.cl/herramdamientos/programacion-faenas-contenedores/

 

4) Stacking schedule.

  • Check if the stacking is published on the website: https://www.dpworldsanantonio.cl/herramdamientos/programacion-faenas-contenedores/
  • If stacking is not posted, contact (35) 238 9021 | (35) 238 9022

 

5) Late / early authorization

  • Check the portal 

 

6) Enrollment of transport company

 

7) Rates of special tasks.

 

8) Release of Clean loads.

 

9) Inspection schedule.

  • Review information on the website.
  • Emails with inspection times for first shifts are sent at 9:00 p.m. and for second shifts at 11:00 a.m.
  • If there is a delay, call (35) 238 9021 | (35) 238 9022

 

10) Permission to enter the Terminal.

 

11) Send Curriculum Vitae

 

12) Snack hours and / or shifts.

 
Snack Hours
  • 1st shift: 12:00 – 12:30
  • 2nd shift: 19:30 – 20:00
  • 3rd shift: 3:00 – 3:30
 
Shifts
  • 1st shift: 08:00 – 15:30
  • 2nd shift: 15:30 – 23:00
  • 3rd shift: 23:00 – 06:30