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Vehicle Booking System
If you have a London Gateway Vehicle Booking System (VBS) user or a registered driver you can book a vehicle to drop off or collect a container.
To book a vehicle click here.
Driver ID Cards
To comply with DfT rules and regulations, together with assisting haulage firms with the management of obtaining Driver ID cards, please note the below:-
Drivers MUST have the correct documentation to enter the Port, without this entry will be refused.
- Temporary ID Card – Driving Licence
- Permanent ID Card – Two forms of ID are required - Driving Licence, plus Passport or birth certificate or EU ID Card or Tachograph card
Drivers are required to have either a Temporary or Permanent Driver ID Card to enter the Port. Both Temporary and Permanent ID Cards can be requested at the Gate Service Office. The charge will be applied to the company that is linked to the Driver’s VBS booking and will appear on the monthly invoice.
In order for Haulage companies to have visibility on Driver ID charges being accumulated, an automated daily report is sent to registered hauliers via email.
Drivers arriving at the Port requiring a driver ID card should leave extra time for entering the Port and follow the instructions given by our Security Personnel.
All drivers arriving at the Port must have a valid VBS slot!
Vehicle Booking System (VBS) Tariff - 1 September 2024 to 31 December 2025
(The new VBS Banded Tariff, due to be introduced in Quarter 4 2025, will supersede the Peak Booking, Late Cancellation Charge and Expiry charges below).
For further details and Q&A, please click the link.
ITEM | CHARGE - 1 September 2024 to 31 August 2025 (Extended to 31 December 2025) |
Off-Peak Booking | Free |
Peak Booking | £5.56 |
| On the Spot Manual VBS Appointment ▪▪ | £41.20 |
| VBS Late Cancellation Charge ◊ | £28.90 |
VBS Expiry charge ● | £63.05 |
VBS Expiry Charge - Reefer ● | £114.64 |
Unauthorised Passenger in Cab | £150.78 |
| Requested Container Turns | £39.70 |
| Annual Terminal Awareness Course (3-year period) ▫ | Year 1: £50.00 / Year 2: £35.00 / Year 3: £35.00 |
| Replacement, Permanent or Temporary Driver ID Card ○ | £43.38 |
| Permanent Driver ID Card On-Line ꝰ | £28.65 |
Vehicle Euro 3/4/5 Emission Charge ⌂ | £51.50 |
Electric HGV Credit ͌ | Credit £20.00 |
Terminal Damage Administration Fee (per instance) | £286.60 |
▪▪ On the Spot Manual VBS Booking Request - considered on a case by case basis
◊ VBS Late Cancellation / Late Amendment Charge is incurred if booking is cancelled within 60 mins prior to the booking slot
● VBS Expiry Charge is incurred if no vehicle arrives within the VBS booking time
○ Charge for Replacement, Permanent or Temporary (valid for 24 Hours) Driver ID Card
ꝰ Charge for Permanent Driver ID Card application on-line
⌂ Charge for high emission vehicles (Euro 3/4/5)
͌ Electric HGV Credit - haulage company who made VBS bookings will receive rebate
▫ Annual Terminal Awareness Course - Drivers to undertake with multiple choice test - 3-year period, on 4th year the 3-year period will recommence with a higher charge for year 1 to allow for new functionality enhancements.
Bank holidays will be treated as normal weekdays, with peak times applicable to charges below.
Vehicle Booking System (VBS) Tariff - 1 January 2026 to 31 December 2026
(The new VBS Banded Tariff, due to be introduced in Quarter 4 2025, will supersede the Peak Booking, Late Cancellation Charge and Expiry charges below).
For further details and Q&A, please click the link.
Following our regular service charge review, DP World London Gateway VBS Tariff for 2026 will come into effect from 1st January 2026 to align with our general Port Tariff review. The new VBS Banded Tariff, due to be introduced in Quarter 4, will supersede the Peak Booking, Late Cancellation Charge and Expiry charges.
The VBS Banded Tariff Structure aims to:
- Offer incentives to customers to use off peak capacity and who provide sufficient notice for Terminal operations to efficiently prepare import containers for delivery
- Recover costs from customers for provision of peak capacity and for notice periods where additional operational costs are incurred
ITEM | CHARGE - 1 January 2026 to 31 December 2026 |
Off-Peak Booking | Free |
Peak Booking | £5.80 |
| On the Spot Manual VBS Appointment ▪▪ | £41.76 |
| VBS Late Cancellation Charge ◊ | £29.28 |
VBS Expiry charge ● | £63.90 |
VBS Expiry Charge - Reefer ● | £116.19 |
Unauthorised Passenger in Cab | £152.83 |
| Requested Container Turns | £40.23 |
| Annual Terminal Awareness Course (3-year period) ▫ | Year 1: £50.00 / Year 2: £35.00 / Year 3: £35.00 |
| Replacement, Permanent or Temporary Driver ID Card ○ | £43.97 |
| Permanent Driver ID Card On-Line ꝰ | £29.04 |
Vehicle Euro 3/4/5 Emission Charge ⌂ | £52.20 |
Electric HGV Credit͌ | Credit £20.00 |
Terminal Damage Administration Fee (per instance) | £290.49 |
▪▪ On the Spot Manual VBS Booking Request - considered on a case by case basis
◊ VBS Late Cancellation / Late Amendment Charge is incurred if booking is cancelled within 60 mins prior to the booking slot
● VBS Expiry Charge is incurred if no vehicle arrives within the VBS booking time
○ Charge for Replacement, Permanent or Temporary (valid for 24 Hours) Driver ID Card
ꝰ Charge for Permanent Driver ID Card application on-line
⌂ Charge for high emission vehicles (Euro 3/4/5)
͌ Electric HGV Credit - haulage company who made VBS bookings will receive rebate
▫ Annual Terminal Awareness Course - Drivers to undertake with multiple choice test - 3-year period, on 4th year the 3-year period will recommence with a higher charge for year 1 to allow for new functionality enhancements.
Bank holidays will be treated as normal weekdays, with peak times applicable to charges below.
VBS Charges - Waiver Requests
All requests to waiver VBS charges should be sent in writing to the Invoice Enquiries Team at vbsinvoiceenquiries@londongateway.com and should include full justification for the request.
The waiver request will be reviewed and a decision taken within seven days. You will be notified of the outcome via email.
Please note: any requested waivers to VBS charges is considered against pre-booking of VBS slots which assists Port Users with a smooth and efficient delivery service within the Port.