Our team at the Port of Ain Sokhna – Egypt’s primary logistics gateway on the Red Sea – has been managing operations at the terminal since 2008. Since then, they’ve been transforming the port’s into one of the largest, most efficient trade gateways in the country.Read More
Through an investment of $520 million (USD) the terminal has expanded to include a second basin and 350 000m2 container yard – resulting in an annual capacity of 1.75 million TEUs (Twenty Foot Equivalent Units).
The port’s position just below the southern entrance to the Suez Canal, on the Red Sea, makes it strategically located to handle cargo transiting through one of the world's busiest commercial waterways. It is located at the heart of the vitally important East-West trade route.
DP World in Sokhna is a part of DP World’s global network that spans 69 countries, made up of logistics terminals, marine services, ports and economic zones.
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What are the conditions for a refund request?
The customer must have the original invoice to be able to submit any refund requests.
Please note that all complaints/Refund requests must be submitted to our customers service team within 3 business days from the invoice date, otherwise any refund requests will be ignored.
How to refund invoice amount?
Please contact our customers service team. Our customers service team will follow up with you within 20 business days on your refund request.
What are the next procedures to be followed after sending your claim?
Our customers service team will investigate your refund request. If your refund request is approved, we will initiate a refund as per below methods of payment.
How do I track my refund request?
Our customers service team will keep you updated regarding the status of your refund request.
If you lost the original invoice.
Unfortunately, The Company can’t accept to investigate any refund request without the original invoice.
How can I get back my refunded amount ?
The methods of payment of any refund request will either,
By deducting the refund amount from the next due invoice to the customer OR,
Through a bank transfer to the customer’s bank account.
If you have any question in relation to our refund process, please contact us through:
- Hotline: 16646
- Email: (DPWSokhna.CustomerService@dpworld.com)