Only customers appearing on the Customs documentation are allowed to handle the BL on the unattached platform. These include:

• From the end customer mentioned on the BAE Customs or any other valid Customs authorization.
• The representative of the transit company that lifted the declaration and is mentioned on the BAE Customs.

Any other customer wishing to handle the BL must first make a request for attachment. The request should be addressed to dakar.documentation@dpworld.com with customerservice.dakar@dpworld.com.

Any customer who does not appear on the documentation of the goods at the level of the shipping line or the Customs must make a request for attachment accompanied by the form of change of commission agent filled in and endorsed by the end customer.

This derogation of the end customer is mandatory for the documentation team to be able to link a BL to any freight forwarder other than:

• The CONSIGNEE (CONSIGNEE) whose name is shown on the manifest/bill of lading
• The NOTIFY whose name is listed on the manifest/bill of lading
• The END CUSTOMER mentioned on BAE DOUANE or other valid Customs Authorizations
• The TRANSIT COMPANY that has lifted the declaration and is mentioned on the BAE DOUANE (or any other Customs Authorizations containing the different Gaïndé/Subdivision visas...). *Please note that for the request for attachment to be admissible, the Customs document must bear the stamp of the Transit company.
• The RECEPTIONIST mentioned on the BAD LIGNE MARTIME (e.g. Company X P/C...).

Following the interconnection with Customs, once the BAE has been validated at the level of the Gaïndé system, with some exceptions, the BL is automatically attached to:

• The END CUSTOMER
• The representatives of the TRANSIT COMPANY that has lifted the declaration and is mentioned on the BAE DOUANE are automatically attached to the BL.

A manual connection is possible directly via an email request to dakar.documentation@dpworld.com with customerservice.dakar@dpworld.comfor the customers below:

• The CONSIGNEE (CONSIGNEE) whose name is shown on the manifest/bill of lading
• The NOTIFY whose name is listed on the manifest/bill of lading
• The END CUSTOMER mentioned on BAE DOUANE or other valid Customs Authorizations
• The TRANSIT COMPANY that has lifted the declaration and is mentioned on the BAE CUSTOMS (or any other Customs Authorizations containing the different Gainde/Subdivision visas....). * Please note that for the request for attachment to be admissible, the Customs document must bear the stamp of the Transit company.
• The RECEPTIONIST mentioned on the BAD LIGNE MARTIME (e.g. Company X P/C...).

Once the payment is made, the DO DP World, commonly known as Pregate, is sent to the addresses registered when the account that was billed was enrolled.

This mail is likely to appear at the level of junk mail or spam.

Once the payment has been made and validated, the DO DP World, commonly known as Pregate, is sent automatically to the email addresses registered during enrolment. This email is likely to appear at the level of junk mail or spam.

An electronic copy of the DO DP World can be found on the platform by going to Transaction History -> Payments. There you will find copies of all payments made online.

Today, through our strategic partnerships with Senegalese Customs and shipping lines, we receive in electronic format from our partners, with some exceptions, the following:

• Voucher to Issue (AfDB) for shipping lines
• Voucher to Remove (BAE) from Customs

Thus, the customer no longer needs to present these documents to carry out his formalities at the level of our platform.

He can carry out his formalities online once the procedures have been completed at the level of customs and the maritime line.

Containers intended for import staying at DP World Dakar have a franchise period of:

• 2 calendar days for refrigerated containers
• 10 days for Dry containers intended for local consumption
• 21 days for Dry containers destined for Mali

During this period of exemption, concerning the administrative formalities related to DP World Dakar, the customer just has to pay the handling fees to be able to benefit from his goods, after having previously completed the formalities within the Customs and the maritime line.

Beyond this franchise period, additional costs (e.g. shopping, connection fees for refrigerated containers) will be applicable to each container still present on Parc.

Any request for reduction/refund must be the subject of a handwritten request from the end customer or the payer. This request must be accompanied by any supporting documents relevant to the file (e.g. invoice, valid ADB, Delivery/Receipt Order, incident report, etc.).

It is important to note that no request for a reduction in shopping fees will be processed if it is not accompanied by:

• An updated proforma invoice
• A valid Issuer's Voucher (ADB) of the shipping line

The complete file must then be submitted to the DP World Dakar mail office at the following address:

DP World Dakar Billing Office

Mole 8, Autonomous Port of Dakar

PO Box 6657 Dakar Senegal